General Questions

1Incase Delivery of products not done under specified time
It is possible that the due to holiday or some other logistic reason, In this case, we will be in touch with you and clarify you the delay reason and provide you next delivery date/time.
2How do I lodge a complaint?
We are happy to help you. To reach us, please follow the instructions below. For order-related issues, you can either call us on our customer care number +91-9818186361, or mail us your query with your product order number and date at info@officio.in
3Can I track my order online?
No, For more information call us @ 9818186361 or mail us on thaveenterprises@thavegroup.com / info@officio.in
4Product Return/Pick up from Clients
Offering easy return process, you may call us at given number or initiate an email for the same. Further it’s advisable to get checked at the time of delivery to minimize the routine. In case changes/damaged products at receiver end we are unable to process the same request.

Query

1How do I register?
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information
2What are the modes of payment?
You can pay for your order on officio.in using the following modes of payment: 1-Cash on delivery 2-Credit and debit card*

Others

1Do you have offline stores?
Yes, we have our offline store.... Address- Officio Mart, A-25 GD Colony Mayur Vihar Phase-3
2I am a corporate/ business. Can I place orders with officio.in?
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at info@officio.in to know more or register in corporate login on homepage
3I’d like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at info@officio.in and we will try our best to make the product available to you.
4Do you do same day delivery?
No, We will Deliver in 24 working hours. But This facility available for corporate clients only.